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How to migrate communities to different platforms

Erica Moss

As a community manager, you may be tasked with building a community from the ground up. But what happens when you’re tasked with moving an established community to a new platform? This scenario presents its own set of unique challenges, one that requires a community manager to remain in lockstep with both internal teams and the members they’re supporting.

I found myself in this very position at Atlassian, when we hypothesized that the Slack community where most of our Trello users were congregating wasn’t the ideal solution for the community at large (primarily because of limited searching capabilities and best practices existing behind a wall)...

As a community manager, you may be tasked with building a community from the ground up. But what happens when you’re tasked with moving an established community to a new platform? This scenario presents its own set of unique challenges, one that requires a community manager to remain in lockstep with both internal teams and the members they’re supporting.

I found myself in this very position at Atlassian, when we hypothesized that the Slack community where most of our Trello users were congregating wasn’t the ideal solution for the community at large (primarily because of limited searching capabilities and best practices existing behind a wall)...

As a community manager, you may be tasked with building a community from the ground up. But what happens when you’re tasked with moving an established community to a new platform? This scenario presents its own set of unique challenges, one that requires a community manager to remain in lockstep with both internal teams and the members they’re supporting.

I found myself in this very position at Atlassian, when we hypothesized that the Slack community where most of our Trello users were congregating wasn’t the ideal solution for the community at large (primarily because of limited searching capabilities and best practices existing behind a wall)...