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Onboarding new community members: some thoughts

Andy McIlwain

Thriving communities are wonderful things. But what about the newcomers? How do you make them feel like the community is also for them, just as much as it is for members who’ve been around for a long time?

There are plenty of resources on the web covering how to get your new community up and running. Most of that work, especially in the early days, depends heavily on personal outreach and interaction.

As a community grows, that 1:1 relationship gets harder to scale.

It’s one thing to greet each new member as they join, introducing them to existing members. It’s another thing entirely when you have hundreds (or thousands!) of members joining every week.

What follows are some thoughts re: member onboarding - tips that you can implement early on, and will scale with your community as it grows over time...

Thriving communities are wonderful things. But what about the newcomers? How do you make them feel like the community is also for them, just as much as it is for members who’ve been around for a long time?

There are plenty of resources on the web covering how to get your new community up and running. Most of that work, especially in the early days, depends heavily on personal outreach and interaction.

As a community grows, that 1:1 relationship gets harder to scale.

It’s one thing to greet each new member as they join, introducing them to existing members. It’s another thing entirely when you have hundreds (or thousands!) of members joining every week.

What follows are some thoughts re: member onboarding - tips that you can implement early on, and will scale with your community as it grows over time...

Thriving communities are wonderful things. But what about the newcomers? How do you make them feel like the community is also for them, just as much as it is for members who’ve been around for a long time?

There are plenty of resources on the web covering how to get your new community up and running. Most of that work, especially in the early days, depends heavily on personal outreach and interaction.

As a community grows, that 1:1 relationship gets harder to scale.

It’s one thing to greet each new member as they join, introducing them to existing members. It’s another thing entirely when you have hundreds (or thousands!) of members joining every week.

What follows are some thoughts re: member onboarding - tips that you can implement early on, and will scale with your community as it grows over time...